Advisor Training
The right training – accurate, detailed, and accessible.
The world of automobiles has changed rapidly over the last 15 years. New technologies and vehicle systems have made today’s vehicles more complex than they’ve ever been. Service advisors at dealerships and independent shops need to understand what’s happening under the hood so they can continue to provide the excellent service your shop is known for. In addition, having an avenue for more training gives your service team a path forward for advancing within your business. But it’s important that they get the right training – it needs to be accurate, detailed, and accessible.
That’s where Auto Solutions comes in. We’re more than just your one-stop shop for supplies – we also offer a complete advisor training program designed to help you onboard new employees and provide extra training to your current ones. No matter what your needs or goals may be, we have a program that can fit!
Training Scenarios
Scenario 1: Onboarding
Your dealership or independent shop has been doing great – business has picked up so much that you need to bring in more service advisors to keep up. But this raises the question – how do you train your new hires effectively and efficiently? Your current service techs might be able to handle the job, but what about all the new jobs coming in?
Instead of relying solely on your current team to shoulder the burden of training, look to Auto Solutions and our comprehensive new advisor training. New hires can watch our online training videos, where we outline real-world scenarios and impart skills that will help them succeed at your business. The curriculum covers customer service skills and write-up processes specific to the vehicles they’ll be expected to handle daily. Coupled with the experience of your current staff, your new service advisors will be more than ready to tackle the job!
Scenario 2: Customer Service Frustrations
Reputation is everything when it comes to auto repair shops and dealerships. Your customer service needs to be impeccable, especially when faced with challenging situations. If you’re finding that your service advisors need a customer satisfaction boost, we can help. Auto Solutions has a curriculum dedicated to improving customer service skills. We detail common scenarios and ways to resolve those situations with expertise. More satisfied customers can go a long way towards your bottom line, and Auto Solutions can help make that a reality for your shop.
Scenario 3: Ongoing Learning
The finer details of vehicle repair and maintenance have always been fairly technical. However, with the proliferation of computers, technology has really taken over and new vehicle systems have made cars more complex than ever before. Where should a service advisor go to get the information they need to communicate issues with their customers? Auto Solutions is the answer! Our training programs are updated regularly to ensure that learners are getting the most up-to-date information possible.
Reach Out Today!
No matter what your dealer or shop’s needs may be, Auto Solutions has a training program that can help. We can help you keep your service advisors fully trained and provide a path for further growth. Our programs are comprehensive, detailed, and relevant to the needs of your business. Give us a call today at (410) 415-6600 or visit our (online LMS) to learn more about the programs we offer.
Equipment Training
The equipment used in your service drive maintenance program is extremely important. It needs to be operated by professional technicians who understand this equipment and how to use it properly.
Online LMS
Auto Solutions is proud to offer a wide variety of short training videos through our online Learning Management System (LMS). Through it, service advisors and technicians can gain the skills they need to engage, understand, and support their customers.